Frequently Asked Questions

  • What is a guest house?
  • Is it possible to reserve a room online?
  • Can I pay online?
  • Do you allow pets?
  • Do you serve meals?
  • Do you allow smoking?
  • What is your cancellation policy?
  • What time are check-in and check-out?
  • Do you have laundry services?
  • Do you provide Internet access and fax services?
  • What forms of payment do you accept?





  • What is a guesthouse?

    While a traditional guest house it is a property where guests live, Chancery Guest House is a kind of cross between a guesthouse and a small, cozy hotel. Whatever you call it, we hope you will call it your home in Islamabad and Lahore a great place to stay.



    Is it possible to reserve a room online?

    Online is the best, most efficient way to request a reservation. Our online reservation process requires that, you fill out the form giving us all of the information we will need to confirm your reservation. Within 24 hours of your reservation request, we will confirm your reservation, if possible.



    Can I pay online?

    No, you can not. Sorry.



    Do you allow pets?

    No, we do not. Sorry.



    Do you serve meals?

    Room service are available 24 hours and Meals are served at on order basis in the room and in coffee shop.



    Do you allow smoking?

    Yes.



    What is your cancellation policy?

    Chancery Guest House maintains a strict cancellation policy. After the acceptable period, patrons canceling reservations will be charged the full room rate plus tax for up to four nights depending on the length of the reservation. During regular periods, cancellations must be made at least seven days (one week) prior to check in. During the holiday period of November 1 through January 2 we require 10 days prior notice of cancellation or penalties will apply.

    Because of the uncertainty involved in filling rooms on short notice, patrons cancelling reservations after the acceptable period will be charged the full room rate plus tax for up to four nights, depending on the length of the reservation. We will, however, credit patrons if we are able to re-let their rooms for the original reservation period. The credit card will be charged for the full amount of the reserved stay upon arrival or scheduled arrival. Please be courteous enough to inform us of a cancellation.

    If you have more questions about our policies, please view the Policies page before making your reservation request.



    What time are check-in and check-out?

    Check-in time is AFTER 12:00 p.m. Check-out time is BEFORE 12 noon.Check-in is by appointment. Appointments may be scheduled 24hrs. We have a traditional 24-hour front desk. All early morning arrival and late check outs will be charged.



    Do you have laundry services?

    Yes, we offer guest laundry services



    Do you provide Internet access and fax services?

    Chancery Guest House offers FREE unlimited wireless high speed Internet access in all rooms. To use it, you must have the appropriate Wi-Fi (802.11b or g) wireless access card installed on your computer. Simply set for those that do not come equipped to use Wi-Fi, Internet access is available through LAN.



    What forms of payment do you accept?

    Upon arrival, full payment will be accepted in cash (in all major currenceis), or credit card. We accept Visa, MasterCard American Express and all major cards.